Terms of service

TERMS & CONDITIONS – MAISON FATAH®

INTRODUCTION

Welcome to www.maisonfatah.ae. This website is owned and operated by Maison Fatah®. Throughout the site, the terms “we,” “us,” and “our” refer to Maison Fatah®. By accessing our website, browsing, or purchasing from us, you agree to be bound by these Terms & Conditions, including all policies referenced herein. If you do not agree with any part of these terms, you must not use our website or services.

ELIGIBILITY & ACCEPTABLE USE

By using this website, you confirm that you are at least the age of majority in your country of residence. You agree not to use our products for any illegal or unauthorized purpose and not to violate any applicable laws, including copyright regulations, while using our services. Maison Fatah® reserves the right to refuse service to anyone at any time for any reason.

DATA & SECURITY

While we take all necessary precautions to protect sensitive information, you acknowledge that nonsensitive data transmissions over networks may occur without encryption, whereas payment information is always securely encrypted.

PRODUCT INFORMATION & AVAILABILITY

All products, pricing, combinations, and promotional offers displayed on our website are exclusively applicable to online purchases and may differ from in-store offerings unless otherwise stated. We strive to ensure that all product information, images, and descriptions are accurate; however, slight variations in colour or appearance may occur due to device display settings, and Maison Fatah® will not be held responsible for such differences. We reserve the right to update, modify, or discontinue any product, service, or content at any time without prior notice.

PRICING & ORDER RIGHTS

Prices displayed on the website apply only to the product and do not include shipping or additional charges unless explicitly mentioned. Prices are subject to change without notice. We reserve the right to limit or cancel any order at our discretion, including orders placed under the same account, payment method, or address. Customers are responsible for providing accurate and complete billing and account information and updating it when necessary.

THIRD-PARTY LINKS & USER CONTENT

Our website may include links to third-party websites. Maison Fatah® is not responsible for the content, accuracy, or practices of these external sites and shall not be held liable for any damages arising from their use. Any comments, feedback, or submissions provided by users must not violate any legal rights or contain unlawful, abusive, or harmful content. Users are solely responsible for their submissions, and Maison Fatah® assumes no liability for user-generated content.

PRIVACY & POLICIES REFERENCE

Personal information submitted through our website is handled in accordance with our Privacy Policy. For cancellations, returns, and exchanges, customers are advised to refer to our respective policies available on the website. Maison Fatah® reserves the right to correct any errors, inaccuracies, or omissions and to cancel or update orders if any information is found to be incorrect, even after an order has been placed.

GOVERNING LAW

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates. Maison Fatah® reserves the right to update or modify these terms at any time without prior notice, and continued use of the website constitutes acceptance of any changes.

PAYMENT & AGE RESTRICTIONS

In terms of payment, we accept Visa and MasterCard debit and credit cards in AED. Customers under the age of 18 are not permitted to register or transact on the website. Users are responsible for maintaining the confidentiality of their account information and must retain copies of their transaction records for reference.

PROMOTIONS & DISCOUNTS

From time to time, Maison Fatah® may offer promotional codes or discounts. Such offers are subject to specific terms, including eligibility, minimum order value, usage limits, and validity periods, as communicated at the time of the promotion. These offers are non-transferable, cannot be exchanged for cash, and may be modified or withdrawn at our discretion without prior notice. Any misuse of promotional codes may result in cancellation of the benefit and further action where necessary.

CASH & CARD ON DELIVERY POLICY

Cash on Delivery (COD) and Card on Delivery options are available for eligible orders within the UAE. Customers are kindly requested to ensure they are available to receive the order and complete the full payment at the time of delivery. Maison Fatah® reserves the right to refuse or cancel COD or Card on Delivery orders in cases of repeated failed delivery attempts, order rejections, or suspected misuse of the service.